“Dear Ford, I have been privileged to own a Ford S-MAX for the last 6.5 years and through the journeys in that lovely car, I have had numerous dealings with your excellent Technical staff. I would like to single out Aruvi and Max, who have both been exemplary, for praise. They have always been very contactable & helpful, pleasant, professional, hardworking and diligent. Additionally, above all they were very kind to me and my family.
They were an excellent reflection on your fine company. Sadly, I am changing my car today and it’s a day of mixed feelings – a complex blend of excitement tinged with sadness. I shall miss our old S-MAX (my first good car) and I shall very much miss the interactions with both Aruvi and Max. I wish to nominate both these gentlemen for a service quality award or equivalent. They are both deserving of this honor. I wish them well.”