This is a letter of compliment for my CSO Mr Bernard. He went out of his way to go the extra mile. Literally. It all began in the morning, when I texted Bernard to request for an unscheduled visit to service centre. Instead of declining me, he accepted right away (despite the fully booked schedule which I found out from the TV screen on arrival) and made arrangements for me.

I was kept updated throughout the day on the status, and was informed to collect my vehicle and car keys from the guard house after work. When I arrived, the guard couldn’t locate my keys and I called Bernard. This was at 1130pm, on a rainy day, way beyond office hours, when Bernard returned to service centre to retrieve my keys. It’s the human touch, simple yet so often missing in the world we live in today, that will go a long way in providing great customer satisfaction. My heartfelt thanks to Bernard again.