… This is to let your team know I am delighted to have Joseph to look after my car service needs. Despite there was still problem…., Joseph is very patient in trying to understand. He came in early today too at around 730am to receive my car.

Ms Alvinna on other hand was very kind to wait for us to collect our car on 7 May, Saturday till around 1.30pm where her duty should end by 12.30pm. It was my mistake for getting the time wrong. However, Ms Alvinna offered to wait for us till our arrival despite she has her family matters to attend to.

They might be the  BEST employees of the world, but it is important for all organization to have people like them to bring the organization to another level.