I would like to take this opportunity to inform Senior Management that in today’s context, it is rare to find excellent service in service industry. Among your ranks at the Service Centre in Alexandra Road is one Mr Christopher Joy. Having had an opportunity to deal with him over a year, I was really glad to meet an outstanding service staff like Christopher, particularly so, in the motor industry.

Christopher shows, initiative and is very customer oriented. His knowledge of the product and service is outstanding. It is a timely reminder to management that such staff, like him must be retained in the company…

Kindly commend and convey to Christopher recognition for his outstanding customer service and product knowledge.