“Dear Sir/Mdm, I’d like to express my deepest appreciation for your team’s excellent service, especially Mr Lionel and Mr Clement from your sales team. One of the concerns of every car buyer is an aggressive salesperson who over-promise and under-deliver. Your sales team did a commendable job in maintaining professionalism and managing expectations from my wife and I. We are first-time Ford car owners and we came to the showroom with a lot of queries, which your sales have assured us along the way. I just collected my car last evening. My personal experience with your sales team has been very pleasant and professional. I wish you and your team all the best. Thank you.”