“Good day to you Vivien.

…. The purpose of the call was to thank you personally for being so patient with me and helping me out with all my issues previously. I really appreciate it. Sime Darby is lucky to have a manager like you.

At the same time, I would like to thank you for arranging the service consultant, Mr Max, to attend to me. He was patient and helpful. He listened attentively to all the issues I was facing with the car, and he was very meticulous in his work. The kind of support he rendered to me was commendable. I’m glad that you have such a wonderful consultant like him who provides excellent service.

All in all, this was one of the best experiences I’ve had thus far. Great job to you and your team.

Once again, I extend my sincerest gratitude and appreciation to you and Mr Max.”