“I am writing in to commend the service of Kelven Ma from the customer service team. When I took the new car 6 months ago, I had issue with my car seat and I sent the car back to fix the issue. Kelven handled my case and I was very satisfied with his service. Yesterday I sent my car for the first servicing and I picked Kelven as my customer service adviser. Again, I was very impressed with his service and attitude. He also made a follow-up call today to see if everything is okay with the car. He made me feel that I have made the right purchase and I feel the need to write this email to show my appreciation for his excellent service.”