In its commitment to inculcate excellent service culture amongst its employees, Vantage Automotive had a Service Orientation Launch on Friday, 26 June ‘09, at its corporate office at Alexandra Road. Attended by about 100 employees across operational and supervisory levels in the company, such as the frontliners, back-end support staff and their supervisors / managers, this is the first of a series of tailor-made customer service training lined up from now to September ’09.
The training, conducted by ILS (Integrated Learning Systems), is aimed at equipping employees with the knowledge and application skills that would allow them to proactively offer and promote excellent service to customers.
In line with the training objectives, Vantage Automotive has come up with a service statement to entrench the key values of “S.E.R.V.E.” to employees:
- Sincere Service
- Experts in what we do
- Responsible, Responsive
- Vigilant in ensuring the highest quality
- Empowered to solve every customer’s issue … The Vantage Way!
“By investing in customer service training and skill upgrading of our staff, we hope to empower them to develop the best business practices and deliver proactive and caring services to all our customers”, said Mr Say Kwee Neng, Managing Director, Vantage Automotive Ltd.