Mr Yeo Hai Pheng, Ford Focus owner – 15 Apr 2019

“To the attention of Client Service Manager, this message is to express my unreserved compliment to Mr Frank for his professional and most importantly his friendly and patience towards handling my complaint during my visit to the service centre at Alexandra yesterday. With Frank’s assistance, he efficiently manages the feedback that I had highlighted into prompt action of which I managed to collect by car an hour ago. Excellence service, Frank! You not even had helped to safeguard your company FORD brand but at the same time gives me the consideration to stay on my FORD services. PS. I would request to stay my car servicing under your care going forward.”