#11

Dear Lynette, This email serves to express my sincere appreciation for the outstanding sales service you have given me throughout my car purchase transaction.

For someone who had already decided to switch to public transport for good, your professional demeanor, attention to detail and exceptional service drove me to develop purchasing courage. There was no haggling on price as the right price was offered the first time. You had exceeded the customer satisfaction by providing extras without additional cost, which really meant a lot….

Thank you so much for the beautiful Fiesta, and keep up the exceptional service in your organisation!