#10

I am writing to commend the remarkable service I have received from Ms Lynette Lim Chin Ping both during and following my purchase of a Ford Focus (2015 model) from Regent Motors.

… She was knowledgeable about her product, personable, friendly and divided her time politely and professionally between several customers…

… Lynette showed me that the Ford Focus would be a better choice – with the same NCAP safety rating, it also had a service warranty and the benefit of being brand new. She was persuasive without being pushy – the perfect balance.

… Lynette never once lost patience with me. She did her best to entertain my requests, from a last minute change of color to my preferences for the stitching on the leather seats. Much of this was when she had already secured my purchase – in other words, she continued to maintain her level of service to me even after I had committed. … She was extremely familiar with the workings of the car …

Lynette is a rare quality… This was all thanks to Lynette, who did not use any hard-sell or cheap tricks; she was just a salesperson who knew her stuff – and her customer.